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If you ever have any queries, please feel free to email kingsoffinefood@outlook.com and we'll get back to you as quickly as possible!

PRIVACY POLICY

The Kings of Fine Food (the “Company”) is committed to protecting the privacy of its users. This Privacy Policy (“Privacy Policy”) is designed to help you understand what information we gather, how we use it, what we do to protect it, and to assist you in making informed decisions when using our Service.  Unless otherwise indicated below, this Privacy Policy applies to any website that references this Privacy Policy, any Company website, as well as any data the Company may collect across partnered and unaffiliated sites. For purposes of this Agreement, “Service” refers to the Company’s service which can be accessed via our website at www.thekingsoffinefood.co.uk or through our mobile application. The terms “we,” “us,” and “our” refer to the Company. “You” refers to you, as a user of Service.
I. CONSENT
By accessing our Service, you accept our Privacy Policy and Terms of Use, and you consent to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy. In addition, by using our Service, or services across partnered and unaffiliated sites, you are accepting the policies and practices described in this Privacy Policy. Each time you visit our website, or use the Service, and any time you voluntarily provide us with information, you agree that you are consenting to our collection, use and disclosure of the information that you provide, and you are consenting to receive emails or otherwise be contacted, as described in this Privacy Policy. Whether or not you register or create any kind of account with us, this Privacy Policy applies to all users of the website and the Service.
II. INFORMATION WE COLLECT
We may collect both “Non-Personal Information” and “Personal Information” about you. “Non-Personal Information” includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit and preferences that are generated based on the data you submit and number of clicks. “Personal Information” includes information that can be used to personally identify you, such as your name, address and email address. In addition, we may also track information provided to us by your browser or by our mobile application when you view or use the Service, such as the website you came from (known as the “referring URL”), the type of browser
you use, the device from which you connected to the Service, the time and date of access, and other information that does not personally identify you.  We use this information for, among other things, the operation of the Service, to maintain the quality of the Service, to provide general statistics regarding use of the Service and for other business purposes. We track this information using cookies, or small text files which include an anonymous unique identifier. Cookies are sent to a user’s browser from our servers and
are stored on the user’s computer hard drive. Sending a cookie to a user’s browser enables us to collect Non-Personal Information about that user and keep a record of the user’s preferences when utilising our services, both on an individual and aggregate basis.  The Company may use both persistent and session cookies; persistent cookies remain on your computer after you close your session and until you delete them, while session cookies expire when you close your browser. Persistent cookies can be removed by following your Internet browser help file directions. If you choose to disable cookies, some areas of the Service may not work properly.
III. HOW WE USE AND SHARE INFORMATION
Personal Information:
In general, we do not sell, trade, rent or otherwise share your Personal Information with third parties without your consent. We may share your Personal Information with vendors and other third-party providers who are performing services for the Company. In general, the vendors and third- party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide for the Company.  For example, when you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, you consent to our collecting and using such personal information for that specific purpose, including by transmitting such information to our vendors (and their service providers) performing these services for the Company. However, certain third-party service providers, such as payment processors, have their own privacy policies in respect of the information that we are required to provide to them in order to use their services.  For these third-party service providers, we recommend that you read their privacy policies so that you can understand the manner in which your Personal Information will be handled by such providers. In addition, we may disclose your Personal Information if required to do so by law or if you violate our Terms of Use.
Non-Personal Information:
In general, we use Non-Personal Information to help us improve the Service and customise the user experience. We also aggregate Non- Personal Information in order to track trends and analyse use patterns of the Service. This Privacy Policy does not limit in any way our use or disclosure of Non-Personal Information and we reserve the right to use and disclose such Non-Personal Information to our partners, advertisers and other third parties at our sole discretion.
IV. HOW WE PROTECT INFORMATION
We implement reasonable precautions and follow industry best practices in order to protect your Personal Information and ensure that such Personal Information is not accessed, disclosed, altered or destroyed.  However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such precautions. By using our Service, you acknowledge that you understand and agree to assume these risks.
V. YOUR RIGHTS REGARDING THE USE OF YOUR PERSONAL
INFORMATION
You have the right at any time to prevent us from contacting you for marketing purposes. When we send a promotional communication to a user via Wix, the user can opt out of further promotional communications by following the unsubscribe instructions provided in each promotional e-mail.   Please note that notwithstanding the promotional preferences you indicate by either unsubscribing or opting out in the Settings section of the Site, we may continue to send you administrative emails including, for example, periodic updates to our Privacy Policy.
VI. WIX
Our Service is hosted by Wix, Inc. (“Wix”).  Wix provides us with the online e-commerce platform that allows us to provide the Service to you.  Your information, including Personal Information, may be stored through Wix's servers.  By using the Service, you consent to Wix's collection, disclosure, storage, and use of your Personal Information in accordance with Wix’s privacy policy available at https://www.wix.com/about/privacy
VII. LINKS TO OTHER WEBSITES
As part of the Service, we may provide links to or compatibility with other websites or applications. However, we are not responsible for the privacy practices employed by those websites or the information or content they contain. This Privacy Policy applies solely to information collected by us through the Service. Therefore, this Privacy Policy does not apply to your use of a third-party website accessed by selecting a link via our Service. To the extent that you access or use the Service through or on another website or application, then the privacy policy of that other website or application will apply to your access or use of that site or application. We
encourage our users to read the privacy statements of other websites before proceeding to use them.
VIII. AGE OF CONSENT
By using the Service, you represent that you are at least 18 years of age.  
IX. CHANGES TO OUR PRIVACY POLICY
The Company reserves the right to change this Privacy Policy and our Terms of Use at any time. If we decide to change this Privacy Policy, we will post these changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. Any such modifications become effective upon your continued access to and/or use of the Service five (5) days after we first post the changes on the website or otherwise provide you with notice of such modifications. It is your sole responsibility to check this website from time to time to view any such changes to the terms of this Privacy Policy. If you do not agree to any changes, if and when such changes may be made to this Privacy Policy, you must cease access to this website. If you have provided your email address to us, you give us permission to email you for the purpose of notification as described in this Privacy Policy.
X. MERGER OR ACQUISITION
In the event we (or Wix) undergo a business transaction such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Personal Information may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of our (or Wix’s) assets may continue to process your Personal Information as set forth in this Privacy Policy. If our information practices change at any time in the future, we will post the policy changes here so that you may opt out of the new information practices. We suggest that you check this Privacy Policy periodically if you are concerned about how your information is used. 
XI. EMAIL COMMUNICATIONS & OPTING OUT
We will send you Service-related announcements on occasions when it is necessary to do so. For instance, if our Service is temporarily suspended for maintenance, or a new enhancement is released, which will affect the way you use our Service, we might send you an email.  Generally, you may not opt-out of these communications, which are not promotional in nature.  Based upon the Personal Information that you provide us, we may communicate with you in response to your inquiries to provide the services you request and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes.  We may also use your Personal Information to send you updates and other promotional communications. If you no longer wish to receive those email updates, you may opt-out of receiving them by following the instructions included in each update or communication.
XII. CONTACT US & WITHDRAWING CONSENT
If you have any questions regarding this Privacy Policy or the practices of this Site, or wish to withdraw your consent for the continued collection, use or disclosure of your Personal Information, please contact us by sending an

email to kingsoffinefood@outlook.com.
Last Updated: This Privacy Policy was last updated on Thu Sep 19 2019.

 

TERMS & CONDITIONS

This site is owned and operated by The Kings of Fine Food of Kings Hill, West Malling
If you have any queries about these terms and conditions please feel free to contact us kingsoffinefood@outlook.com or 07940173495
The contract between us:
Payment of the whole order must be accepted before we dispatch any goods. You will receive an email from us accepting your order and an email when the goods are dispatched for delivery. Our acceptance of your Order brings into existence a legally binding contract between us.
Errors and Omissions Excepted
Whilst it is our intention to ensure that information contained within this website is completely accurate, occasional errors and omissions may occur.
Damage to your computer
We try to ensure that this website is free from viruses or defects.  However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that your antivirus software and spyware software is up to date and that you have the right equipment available to use the website.  We will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
Availability
If any of the items you have ordered are not in stock, we will contact you by e-mail or phone we will offer you an alternative item that we have in stock or you can have the option to wait until the product is back in stock.
Prices
The prices payable for your order are as set out in our website.  
Delivery
We deliver fresh and chilled to your door. To ensure your order arrives in optimum condition, all chilled food is transported in temperature-controlled cool boxes with ice packs and delivered in environmentally friendly bags. 
 
We endeavour to get your order out the next day, this will depend on your delivery post code.
 
We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate as we cannot accept liability for delivery to an incorrect address/postcode supplied by the customer.  We cannot accept any liability for any loss or damage to your order once delivered in accordance with your delivery instructions (unless this is caused by our negligence).
If delivery is delayed due to anything beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time. You will become the owner of the goods you have ordered when they have
been delivered to you.  Once goods have been delivered to you, they will be held at your own risk and we will not be liable for their loss or destruction


Returns Policy
Claims for damages, out of condition products must be made with 24 hours of delivery.
 
Please contact us by email kingsoffinefood@outlook.com
 
We do require that you send us as much information as possible regarding your claim. As we will need to go back to our supplier, we will need images emailing over including dates.
 
We will arrange with you when we will collect the goods by email.
 
We do offer full refunds and replacements if required
 
Under the Distance Selling Regulations, perishable items such as fresh food are specifically excluded from the Right to Cancel. You must ensure that you want the product you order as we regret, we are unable to offer a refund simply because you change your mind. If you believe that a perishable product is in unsatisfactory condition on arrival, you should contact us immediately. We select the finest quality produce and will replace or make a refund in respect of any item which does not arrive in good condition or is lost in transit. This does not affect your statutory rights.

 
Cancellation by us
We reserve the right to cancel the contract between us if:
 We have insufficient stock to deliver the goods you have ordered;
 We do not deliver to your area;
 One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
If we do cancel your contract, we will notify you by e-mail and will re-credit your account with any sum deducted by us as soon as possible but in any event within 30 days of your Order.
Changes to legal notices
We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.
Cookies
There is a technology called “cookies” which may be used by us to provide you with, for example, customised information from our website.  A cookie is an element of data that a website can send to your browser which may then store it on your system.  If you wish, you can usually adjust your browser so that your computer does not accept cookies.  Please remember cookies do not contain confidential information such as your home address, telephone number or credit card details.  Some of the cookies we use
improve the functionality of our website, so if you choose to disable cookies on your browser, you might find that you can't access some aspects of our website, or that parts of the website don't function in the way that you might like.
Targeting cookies record your visit to the website, the pages you visit and the links you follow.  We will use this information to make our website more relevant to your interests and show our ads on sites across the internet.  We may also share this information with third parties for this purpose.  Third-party vendors, including Google, use cookies to serve ads based on past visits to the website.  You can opt out of a third-party vendor's use of cookies by visiting the Network Advertising Initiative opt-out page: http://www.networkadvertising.org/choices/
Security
We endeavour to take all reasonable steps to protect your personal information.  However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default. All customer information, mailing address information and all data submitted to us is stored on secure databases and protected on the webservers used by hardware, software and passwords, from access by anyone but authorised staff.  Customer details which we receive with your Order are held on our secure server which is fully compliant to Data Protection Standards.  
We will not release your personal information to any third party.

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